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As a debt collection specialist you will be responsible to recover outstanding funds on defaulted accounts as well as creative payment plan negotiations.

Working hours 2:30pm - 10:30pm

Job Duties and Responsibilities:

• Review past due accounts and contact merchants to recover outstanding amounts.

• Plan a course of action to recover owed money.

• Locate and contact debtors utilising various skip-tracing tools.

• Negotiate payoff settlements and payment plans.

• Act as a liaison between accounts receivable investigators, paralegals and attorneys.

• Handle customer questions and concerns in a timely manner.

• Build trust with defaulted merchants.

• Update account status on database regularly.;

• Ensure monthly, quarterly and annual collections goals are met..

• May be required to perform other tasks and duties reasonably related to job responsibilities.

Experience/Knowledge, Skills & Abilities:

• 2-4 years’ experience related experience.

• Experienced in negotiations and persuasive speaking skills.

• Patience and ability to manage stressful situations.

• Strong communication, problem solving, analytical and judgment skills required.

• Solid understanding of billing and collection processes

• Ability to work independently and to adapt to a fast paced environment and ever changing environment.

• Proficiency in using MS Office and databases.

• C1 Proficiency in both verbal and written English